The trackpad is why I purchased this keyboard and now I canât even use it.... https://discussions.apple.com/thread/251831306. Thank you for reaching Logitech! My combo touch trackpad not working after the keyboard was updated to v00.13-07.00 my iPad is iPad Air 3 and the iPadOS is 14. when i was updating the keyboard, I accidentally left and shut down the Logitechcontroll app. You can see if restarting the iPad is helpful. Itâs $149.95. Moreover, reconnecting the keyboard and rebooting the iPad does not help with the issue at all which only reiterates that the update did indeed break the trackpad. Iâve also installed the control app and everything is up to date.What else can I do? Worked fine out of the box. Iâm having the same problem. Logitech 920-009610 Combo Touch for iPad Air (3rd Generation) and iPad Pro 10.5-inch Keyboard case with trackpad, Wireless Keyboard, and Smart Connector Technology - ⦠Hi Kelvin, thanks for reaching out and sorry to hear about your experience with the Combo Touch. We appreciate providing as well the steps that you've done. Is there something I have to do to get it to work? If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. Question: Q: Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working Hi, I bought my iPad and the trackpad today and when I connect the keyboard the trackpad is working fine but after I update the keyboard software via Logitech app the trackpad stop working but the keys still functioning. Let it run its course, DO NOT touch the keyboard or trackpad until complete. The IPAD and the Logitech Control app doesn't see the keyboard anymore. Must be a problem with this specific update. I am using my Logitech touch combo with an iPad Pro 10.5 and I havenât had any disconnect issues. - Logitech Folio Touch for iPad Air (4th gen) - Logitech Folio Touch for iPad Pro 11-inch (1st and 2nd gen) - Logitech Combo Touch for iPad (7th gen) - Logitech Combo Touch for iPad Air (3rd gen) - Logitech Slim Combo for iPad Pro 12.9-inch (1st and 2nd gen) - Logitech Slim Combo for iPad Pro 10.5-inch and iPad Air (3rd gen) I have received my new combo touch today but the trackpad doesn’t work. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Another nice feature is the built-in Apple Pencil / Logitech Crayon holder. Is there any problem? Leave a comment Hope all of u can have a better using experience. Strange, I just got the keyboard today. Combo Touch combines a precision trackpad with a full-size keyboard for your iPad. We'd love to keep the conversation going directly with the Support Team. When I first connected the keyboard I had the old iOS and didnât have the Logitech app and the keyboard and trackpad worked fine. If it didn’t, or one of these stages didn’t appear, do the whole uninstall the app, restart the iPad, download the control app again, then start again from the first bullet point. Itâs now working and working flawlessly. Maybe provides new keyboard change service. I'm having the same issue, I just got an ipad air and the combo touch. I very excitedly purchased the new Logitech Combo Touch case and keyboard for my iPad Air 3, and it came in the mail today! Most of the instructions are incomplete. That doesnât seem to have anything to enable trackpad. When I was prompted to download the app it downloaded fine and asked for a firmware update then gave an error. Logitech team please release a new update!!! The key feature that separates the Logitech Combo Touch Keyboard Case from other iPad 7 keyboard cases is its inclusion of a built-in trackpad with multi-touch gesture support. The keyboard and trackpad are both great! I downloaded the Logitech app that Iâm asked to download. Logitech's touchpad case turns your iPad into a laptop, for a lot less than Apple's Magic Keyboard. Apologies for not providing a prompt response. Apologies for not providing a prompt response. Lots of users have discovered their mouse or trackpad is not working for iPhone or iPad. I haven't had my ipad or keyboard more than a day and this experience is starting to make me feel like I made a mistake in buying this. There is standard mode for writing, mode for viewing, reading mode and drawing mode.
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