I can't watch the Trayvon Martin series ON DEMAND or anything on Paramount. You might hear Spectrum compared to AT&T Fiber or Frontier. We are not happy campers. Multiple connection and buffering issues. My local Spectrum offers the 100mbps Internet at $64.99 after February 2018 $5 price increase. I told them thats what I want and to switch over my plan to this adjusted rate. Dvr still works when it wants and get booted offline often, if they pretty much weren’t the only rodeo in town I’d leave. (Just maybe not in the same room. DON’T provide a service if you can’t handle the need. In my area, it goes out when it rains, becomes slower than normal at nighttime, and, even when my Xbox is the only thing on the internet, has a super high latency and causes me to lag/crash. Worst Monopoly ever … totall thievs and scam artists. Very angry and dissatisfied already!!! Their upload speeds are anemic. Don’t get sucked in to the selective advertising scam!! Spectrum is the worst company I've ever had this displeasure to work with. To top that off, Spectrum internet plans come with a few extra perks you might not find elsewhere, like unlimited data. The TV and DVR is awful and is hard to use. I get only Wifi so the promised me $29.99 but it was not for two years but went up in one year to 44.99. I love my internet speed and I would suggest people give their internet service a try. I have a deal locked in with them for two years in which after the 2 years is up they would have required $1200 from me BUT they rather make a big deal about $45 charge and risk losing out on $1200 over a $45 fee they NEVER mentioned to me. We’ve never seen a similar fee from any other ISP, so we really don’t get why Spectrum feels the need to charge for your Wi-Fi set up. I have had a tech at my house and they told me i needed a new router.. and my speed would increase.. but no one said anything about updating my modem. Unethical to charge a month in advance when service is disconnected because "that's the policy." Their on tv menu’s are horrible and very difficult to manuever and customer serivce is pretty non-existent. How can Los Angeles have such crap internet? Most people are mad because they expect a promo rate every year, how can a company make money if they continue to discount you how doest hat make business sense duhhh. Welcome to Spectrum. I moved my daughter from Atlanta to westchester calif to start a career with a consultant firm, which require her having access to a wifi connection, and after proving that she Is the new tenant in the apartment, service is still being denied, ordinarily if another service provider was available we would be there, subsequently if her job is terminated because of her failure to do what is expected of her, this will not be the end of this story. I have never received a decent respond to any of my complainst to Spectrum. Additionally, they are also going to charge me for a modem I was told I didn’t have to bother returning because it was an older model. I use speedtest, and continually get low speeds in the evenings, say, after 4pm on:(. Allo was perfect for the year I had them and I’m still keeping my phone service from them. I would try into all the problems but I don't have the time to write a book. DO NOT US THEIR EMAIL through the browser !Their email is the slowest that I have ever used through a browser with times I can not even log in. Services subject to all applicable service terms and conditions, subject to change. we called service tech came check a lot of things said problem was at pole would have to send them out , they came did something to pole said problem was at house , this went on for over a week every days a new one would show and do something , i asked them is there any way they both could show at same time to work this out ,, said there was no way, they were not the same company which was mind blowing cause they both had charter on the side of truck lol. 100mbps at the same price existing customers are paying to remain at 60mbps.. nearly half the speed of new customers “basic minimum.”. It seems the will tell you anything just to get it off their desk.The supervisor seems to rattle on a 100 miles an hour and basically say nothing. Horrible horrible HORRIBLE customer service!!!! Next call claimed there was no such device. There are no data caps. I just want to watch Yellowstone and Trayvon. Data effective 11/19/18. My wifi router had been working fine, but recently lost Internet access. Their unwillingness to admit that its even possible to make a mistake there or to be willing to correct it to keep a customer it just sad. Charter Spectrum is the worst. This is just to sign me up not set up Internet service. Everyone wants the same thing.. any alternative at all aside from DSL. I still haven’t got all the TV channels I’ve paid for, and the people at Spectrum can’t figure out why. WBEN, “Slow Internet Still Plagues Rural Areas of Niagara County” They inform me there was no other plan to reduce to. They have made it much easier to file against phone, cable companies and internet providers on their web site. I received my final bill… total date due by 07/26/2018. If the modem had anything to do with my speed.. and she said she didn’t know… Then she told me straight up that the modem had NOTHING to do with my speed!! In Dallas, TX, they have better prices and speeds than ATT U-Verse. Their equipment is old and outdated. Back in 2016, Charter Communications bought both Time Warner Cable and Bright House Networks. I hate monopolies! Get it together Spectrum. 10 days later and 8 calls to them… (they never called me back.) When TWC required those DTA boxes, it took her a couple of weeks to get used to the remote (turning off the DTA instead of the TV and vice-versa then calling me to say she couldn’t get the TV to work and was missing her show.). I have called them 3 times asking how I can lower my bill and they could not help me do that. Just got my bill and I am very satisfied for all three services for 1 affordable price. Do not fall for the buyout scam! My name is Blanca sulen .I report this morning a problem with my DVR it got burned. The only real ability to have to connect with someone who can make a "decision" is if you're negotiating the terms of a service arrangement, in which case just play hardball, or keep calling back in until you get what you want. Trying to contact BrightHouse right now is a nightmare as they are merging with Spectrum. Time to shop for better service! Adam Kennedy: Your response to Miguel Frias makes no sense at all. They just sent me a ‘new’ cable modem, which happens to be the same exact one I replaced from 5 years ago. Anyways like 6 months go by we just said we were done with TV is nothing but the same garbage anyways seems like is on a loop, Had another family member decide she wanted to get her kids Internet, because it is all they use there phone for anyways, SO not even 4 days ago we called charter they talked her into TV and Internet, they came out did everything and realized wasnt working go figure said it was at the pole i explained the GIANT mess he said well being an install they will send a pole guy out right away , which blows my mind, maybe i should have just cancel reinstal;led last time to get that type service, Horrible customer service, unreliable internet service. After the 1st year, the price was 69.99 and has stayed steady at that rate. Here’s a common way we use to describe what’s actually going on… Far infrared heating (indoors) consists primarily of two parts: Part 1) Is the immediate effect of feeling the infrared heat directly from the panel(s). When I asked the supervisor if I had been penalized for upgrading my service, he responding YES!!! I’m on my last straw and about to switch… every damn day. They’ll take it in a half hour or less and show your bill as paid and only then does your speed auddenly and MAGICALLY return to normal….honestly if I could afford a real ISP atm I’d take it. And on top of this, my bill jumped from $55 to $70 since Charter bought out Time Warner! Again, the advertised package was a sore disappointment compared to the actual billing and the bill wasn’t sent, either by snail mail or email; I finally got a call about my bill being delinquent! To further complicate things, Spectrum detects my old BH account and tells me to move it to Spectrum, then puts me to a screen asking for — you guessed it — my Spectrum Account number. You can’t find what their prices are for anybody but new customers on their website. The only issues we have with Spectrum are it’s additional fees. So while agreeing to pay my bill due for their service (because I have no choice) I’m going to more than likely have service interruptions over a lousy and ridiculous fee which was never mentioned nor agreed upon. This means that when you schedule your programs for recording, they may or may not record. Children's Healthcare for family and kid health in the Chelmsford area. Of course, you can still bring your own modem and router combo if you prefer. After over 5 years I canceled my high speed internal, cable, phone and security. My bill is now $280. I have a final bill of $2 and I can’t pay it online, nor over the phone. Oh well. They say they improved from Time Warner, but they still really, really stink. In spite of calls requesting assistance, they refuse to do anything at all to belp! Had 2 outages in 5 days, may have to call Frontier back This is not acceptable! We had to switch to our Verizon for our internet. This is the worst Internet service ever. However, their recent buyout by SPECTRUM has created a terrible email/internet service. Can 25MBps handle HBO, NetFlix and streaming? If this is how they treat potential customers then I fear how they treat you when you already signed up! Even just telling a customer service agent with whichever company you are having problems with, that you are going to file online with the FCC and their attitude usually straightens right up. On the one hand they’re half right, I currently am paying 49.99 a mo for 200mbps internet only. Customer Retention? They're very expensive and your bill will start creeping up every other month without any explanation. I had a really bad moment with a charter representative today. So, this might not be a long-term issue. And where is the price starting at $29.99. And was an hour ago and I still waiting. I just called Charter to install their service here this coming Wednesday because I found out that I could still get Charter service for myself while the rest of the family keeps their AT&T TV service since they can all use the DVRs to watch recorded shows. TWC was replaced by Spectrum here in Ohio, and Spectrum refused to deal with me for basic internet only. Wonderful!!!! I currently have spectrum. That’s what is so bad about these reviews. . I can't believe that this company has a blanket raise across the country no matter if you lost your job or not of $5! I signed on 10 days before they switched their services from Time Warner to Spectrum, even though the physical location in Portland, Maine, had all the signs up and everything. CHANNEL SPECTRUM TV NO MATTER WHAT IT IS. Let go to cable I have 6 channels including the spectrum news channel these channels you get a black screen..No sound.break up in pictures. That's no joke. Unfortunately, this is the only provider in this new area of the city. It’s broken and continually does not work. Not sure why you all think $80/mo is expensive for internet. Not to mention my WiFi kept going out and I kept having to reset my box. After mentioning to them that if I was aware and agreed to the charge then I would proudly pay it But obviously wasn’t. I called the customer services center and asked why. bye now. They say theres no modem fee but yet I get billed for using theirs. Spectrum kept sending us their Promo’s of contract buyout and $59 a month bundle. My DVD doesn’t work with the cable box because one of their incompetent telephone people told me to change something. If I were to drop the TV part of the service, I’d end up paying $65/mo. But if you can’t get AT&T Fiber and instead have a choice of Spectrum versus Frontier, we’d go with Spectrum. So they have us with no choices. You will save hours of headache and frustration. There’s an arbitration clause buried in the fine print TOS we “agree” to which says we can’t sue them, can’t bring a class action, must go to arbitration (all of which has been approved by the US Supreme Court). So I cancelled it. When I called to complain, I was told that since none of the calls (marketing or for cancellation) were time stamped there wasn’t much they could do. Thank you for your support to add this service. When they try to raise it after a year, they will “back down” and offer a second year, usually for about $15. Same here. For the most accurate information, please ask Thankfully they refunded my charge, so the customer service dept from them is good. Save even more with the hot deals and coupon,promo code at Spectrum… NEVER EVER GO FOR SPECTRUM!!! CRS and service problems are so weak my dog could no better. The article is not true. Sources I will cancel my service soon. After a few months they charged $124.97 and their excuse was that their broadcast TV charge increased. I called to see about getting a lower rate of some kind, and I was told I was able to get the special that was running that month, with was $44.99 for the package I have. But i already know they will raise me next year.. every year they raise your bill saying you were on a “promotion” but they sure don’t tell you that it’s a promotion until they raise you! Get yourself a Roku or something. If not, then I will just have to wait till some day when fiber comes here, if it does ever come. It is not overheating, no conflicts and I bridged it so all I am using is the connection along with my own equipment and security. They are by far worse than TWC, who up until this sketchy, lying and impossible to speak to a supervisor gang of bullies; was the most incompetent and horrible company I have ever had the unpleasant experiencde of dealing with. they said they can’t come back to fix it till tomorrow 5 – 6 pm. THE WORST!! What is the HD signal broadcast at? Adam kennedy, I found your respond degrading and insulting. Called to inquire pricing. I’m staying put ! Oh and NO more contract . As a senior citizen with a chronic illness, I can’t afford the nearly $200 a month TV/internet price they charge. Guaranteed the same thing is going to happen to FIOS when the next internet service upgrade comes along!. No service during a rainstorm or getting snow on the dish. They do the same things with their rented boxes when you get that message in the middle of the night that you have to press a button to continue watching whatever you are watching. This month they raised my bill to $90.97. Lousy service, horrific “customer service”, and sub-standard internet. Received letter showing internet and tv for 2 years each 39.99. They will charge you the new jacked up rate on the following bill anyway and then tell you there is no way to refund your money! The price for internet only was 44.99, if I cancel cable the price for internet would be 64.99. All service calls go the same way: they send signal to reset the cable, that doesn’t work, then they tell me they haven’t the foggiest idea why). He showed up with no identification, and had called ahead with his personal cell to ask me to tell Spectrum he was on site if they checked despite him being late for the appointment and not yet at my house. This monopoly is horrible and tv should not have this kind of costs. It’s kind of like how a C student stands out when the class average is a D. Many people come here looking for the best of what’s available (emphasis on what’s available), and we want to help them find it. Can’t even talk to someone locally. Add to tat their equipment is twenty years old and every time we have a little thunder, I lose TV and internet. We got charter a few years ago, had a few problems with equipment which seems to be a regular thing or service as usual, while having the service for 3 years i think the biggest complaint we have had was equipment failure, have to go in exchange box so on, Five dollar increase in middle of Pandemic! I will be moving back to CenturyLink and cutting the cable cord. I moved 2 months ago and I couldn’t get online for a few days. They forced us to make a payment online to restore service and they charged us $5 to do it!!! So I began to come to the conclusion that the technician was just trying to get paid. We just moved into Janesville area and the Spectrum sales person set me up with Apple tv because he said it would serve my needs. 110! Is it time to replace my 10/100 NIC cards from 10 years ago? If you need a recommendation, we’re fans of this ARRIS SURFboard modem router combo from Amazon. PS ..be surprised they allow this to be posted. I agree totally that $69 for basic internet is a ripoff. When I try to create an online account, they ask for an account number, “which can be found on your monthly bill.” Hard to find when I haven’t received a bill, either on line or in snailmail. I might be a lifer. I told them to reduce my service. Those will change after 12 months because your “no contract” plan is really a 12 month promotional contract. Do you really think I can get to that in one week after moving?! My credit score is over 700. Between 11-6pm , and 10pm after in the weekends it’s unusable, my modem drops every 5-10 minutes. Stay updated on the latest products and services anytime, anywhere. Is your customer service as bad as everyone's saying? They are not a good company because they don’t have to be, unfortunately. Was just sent to department after department of people saying they can't do this on their end. Yes. We put a package deal together for TV, internet, and phone. I am not one to leave negative reviews often, but find it important to share our experience for those who may be looking for an internet/cable provider. prove it but I believe these idiots reset their connections to kick off So she said she raised my speed to 100mbps.. but now i’m only getting 32mbps… and they raised my bill to $44.99. We’re not sure there’s much use for landline service these days, but if you haven’t taken a look at Google Voice, check it out. (Of course, more speed is better than less speed, so we still think the Spectrum Internet® plan is a deal.). At least 2 times a week ” something isn’t working quite right.” Getting super old but I’ll just keep the reviews coming. Spectrum comes with no contract, but you’ll still pay for installation and a Wi-Fi activation fee. I’m paying for Charter Spectrum’s High-speed Internet. I will never do business with this unethical company again. I'm very frustrated with Spectrum. Waited on the phone for 20-25 minutes each time - p. Poor service - why don't you hire more people (heaven knows people need jobs!). We also know Spectrum is the only option for some people…. Try looking at the reviews on their own website. You'd think with Covid, spectrum would try to help people out like many other companies until people get back on their feet again.not the case! middle of the night that you have to press a button to continue watching I have not had any problems with data cap phone calls or issues with Charter internet only service in Roswell, GA. When all your neighbors are having same issues I know it’s not my equipment. She’s still waiting for the next Dragon Age game . I was told that I could mail the equipment, but Spectrum would not send me boxes since my account was already closed. Try as I might, the account number doesn’t exist. Integrity is not a core value of the company. Is this a joke that you provide 60mbps as a starting internet speed? Telephony modems supporting docsys 3.0 were quite scarce, but there is now a good handful that Charter simply won’t approve. We haven’t reviewed Bright House yet, but we have reviewed Spectrum (we liked their internet service more than their TV service). I have used time warner for 30+ years and each year I would call and negotiate a price close to what I was paying (had package deal) but this year when I called “spectrum” to renegotiate a price I was told by a representative my current price was continued thru next April 2019. In Austin the minimum is 200Mbps thanks to them for upgrading everyone in December. They raise their prices every two months out of corporate greed, even when they have quoted you a price for an extended period and because there are so few providers in West Pasco County they take FULL advantage of it. My first Bill has 47.98 and 44.99 PLUS ridiculous ADD ONs And I thought ATT was bad, In the last 2 weeks I have lost my internet in excess of 10 times. WiFi device is situated in our apartment and there are approx. What the ads fail to mention is that you can’t get the advertised price if you’ve been a Time Warner or Spectrum customer. Disclaimer: The information featured in this article is based on our best estimates So, we expect that you’ll likely get slower speeds than what you pay for with Spectrum. I’m beginning to suspect that they have instituted so-called “soft caps” on date- I notice that at the end of every month, my internet service gets very slow. Well after discussing the issue with them that I was willing to pay my bill but NOT willing to pay the $45 charge they said well it would carry on to the next bill and the possibility of my service being interrupted. Move some place where you can get decent entertainment services and don’t get yanked by Spectrum promises. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They told me they couldn’t do it, which sounded a LOT more like the customer service person trying to keep from being hit with a services being disconnected against their quota. Which by the way the amount due wasn’t adding up on the statement presented. Worst MOBILE & Internet Customer service and poor quality, Spectrum mobile, they keep all your money, So bad it seems almost impossible to be real, Unfortunately Spectum is the only internet service available for my area, Why the price gouging and my way or the highway attitude. Services subject to availability and all applicable terms and conditions. Three different service techs and spectrum can’t get our bundle package to work. Think I need to switch internet and tv too. $45 to $64 plus; online blogs tell me to expect another increase in a year?! I paid for a month of service I could not use because I was moving and that was after a full year of service. But that does not always work. 07/05/2018!! Spectrum will still expect payment for a full month's worth of service even if you leave them on the first day of the cycle you're being billed for. you pay for one thing but not recieving it ,, so keep watch on your junk, They are installing lines in our neighborhood. Pray for 2 things to happen: a vaccine for this disease and a company to come along and replace Spectrum! (We get it.). After a week of trying, I contacted Spectrum again and explained that I was unable to make it to a Spectrum location during business hours as my work hours made it impossible. Scanning down a list of programs trying to find the one she wants to watch is over the top – especially when she would be changing channels – she watches a half-dozen channels and knows the channels numbers – just punch it in. Well they then mentioned to me that they can NOT waive that fee and that only the technician can do that. Sure wouldn’t have cost me $45 to do. No one knows, but it’s been a hot topic of discussion for a few years at least. Like others here, my Charter frequently fails on rainy days. Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. I have made 18 phone calls just in the past two weeks and spent hours, yes, HOURS on the phone trying to get this resolved. i excepted nothing less from the type of service we were receiving was insane. Our local Orlando rag offers new customers $10-$12 a year (yes year) for a Sunday-Thursday newspaper delivery. That second problem is another reason why Spectrum has a “captive” audience, older people (retired) tend to have problems handling the technology. This is with the added bonus of getting more bandwidth than I actually pay for. Thanks for checking Reviews.org out. They continually throttle my internet speeds. WINTER TERM 2021 : New Year's Day Holiday: January 1 (F) Classes Begin: January 4 (M) Martin Luther King, Jr. Holiday: … There are no squirrels running across lines or lightning storms to interrupt my service. It’s like they go into your account and set a shut off if they don’t have the money first thing on that day! For the first 12 months plus taxes and equip. I was told they’d honor the online promo for the 60 mbps for $54.99 as opposed to the retail price of $64.99. Are you a robot? I paid $5/month for modem and $69.99 for JUST internet and I had to reset the modem at LEAST once a day. Meanwhile, ATT fiber is available at asynchronous gigabit speeds for about the same price ($80 a month internet only for 1000mbps up and down vs. like $70-80 for 100mbps/20mbps at charter) But with ATT you’re stuck with DirecStatic which is lame. Service Tech Late For Repair Appointment @ Spectrum. THREE DAYS!! To 200 a month. Example: “Customer service, customer service, customer service, assistant assistant, agent agent G*D M***er FKN Customer Service.” The reason for this is that computer assistant that controls the menu is programmed to disregard whatever you say unless you say a few very obscene words that it will interpret to mean that you have gone over the edge and may cancel your service. Spectrum in the Kansas City area “SUCKS”. Since Spectrum bought out Brighthouse the service has gone down the tubes. So I figured “hey why call spectrum with the possibility I would have to schedule and wait to get a simple power cable?” So I decided to go up to the store which isn’t more than 3 miles away. As a Verizon DSL customer, but not for long as they are discontinuing it, my cost has not increased since I first got it, more than 15 years ago!. To find more information about reviews and trust on Sitejabber.com please visit. Basically saying that the late fee from the previous month got tacked on to the current month. They do the Antivirus, device manager, and multiple other programs that I scheduled and ran myself are now run by Microsoft and Spectrum. Avoid Spectrum! With Sling to get the few channels I watch, a couple are in the Orange and a couple of others are in the Blue. Charter Spectrum has definitely made Time Warner Cable into something worse. or finalizing your purchase. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The tech support on the phone and the technicians are the lazy, moronic and unhelpful. Charter/Spectrum agree in writing that my monthly rate would be “$121.33 inc. tax” and that there was a “36 month price guarantee”. If you can afford a reasonably priced high speed ISP besides these guys, definitely try it first, cause in less than 6 months I’ve been throttled for no reason, had my account illegally accessed where Spectrum turned my 50 a month bill into 120 overnight then refused to offer ANY manner of appropriate explanation for the breach of privacy in my account and potentially my payment method while insultingly trying to insinuate I lack the intelligence to operate a mobile phone of all things, thankfully the bill was fixed but not until I angrily had to explain the bill had best be fixed after I hung up before I could verbally tear out the throat of the foreign customer service agent arguing with me about a service I in no way requested and wasnt going to pay for, period.