Issue. Any help is greatly appreciated. The same sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is located. This article provides some easy diagnostic steps and remedy suggestions. If you are making copies using the top feeder and get blank vertical lines anywhere on the page, you most likely have something on the scanner glass. Hello, I have had this printer since January, and it recently started adding 3 vertical black lines to my scans using the document feeder. Great! Follow the steps below to correct this problem. Issue Description: Printers, Copiers, Scanners & Faxes. I went there to check. To verify the issue only occurs when scanning or copying, print a User Settings List by pressing MENU, 6 (Machine Info. If the streaks that are being produced only occur when using the Automatic Document Feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to small marks or debris on the scanning glass area that lines up underneath the ADF roller. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Black vertical lines appear on the scanned image or the image is all black. Black vertical lines appearing on copies, sent faxes, and scanned images are related to dirt, debris or correction fluid in the Automatic Document Feeder (ADF) scanner mechanism or a malfunction of the scanner device. When using the ADF the sensor is moved to the thin glass to the left of the main bed, and the paper is moved past the sensor by the ADF. Open the document feeder cover. This problem occurs if the image quality between your computer and the scanner unit don't keep balanced or a foreign object such as a paper clip or ripped paper is in the scanner. When scanning/copying a document (using the platten for anything) a black line shows up on the scan. If I can't fix this, I'll have to buy another printer. I am at a loss. that sounds like it could be an issue with the scanner function on the machine, the print process is the same but if there are lines on copies, it’s likely to be the process of the copying / scanning that’s causing the issue. Cleaning the small glass pane on the left unfortunately didn't work for me. He said he took his fingernail and scraped off that almost invisible speck, and the line disappeared. I tried uninstalling the program and reinstalling. ... Because the copy made from the scanner glass had no vertical lines, but the copy made from the ADF did, that means there is something on the ADF … " The scanner now scans a vertical black line when using the document feeder only. " Click here to refer the document and perform troubleshooting steps to fix this issue. It's the small glass strip at the left side. 03-04-2017 09:13 AM If the line only happens when scanning or copying with the Automatic Document Feeder (ADF) the issue will be caused by a spec on the thin glass to the left of the main bed. Solution: Since it seems to work through the feeder, I doubt its the CCD. Home. Black lines down the page . A toner issue would produce the line on any output. But when I tried initially , it... Home. I didn't see any spot but I wiped it anyway. My Scanner has black line appear on the docs when it scanned. A spot in the wrong place here will result in a line down the length of the long side of the page. Black Lines or Bands on Copies, Scans and Prints. - If black vertical lines appear on the copy of the User Settings report, the lines are related to copying/scanning from the scanner glass. ... Adjusts the level at which the black areas in text and line art are delineated, improving text recognition in OCR programs. I did not helped at all. Please check the following points to solve the problem: (For models with Automatic Document Feeder only) Wipe the scanner glass strip with a dry lint free soft cloth. Please follow the steps below to solve the problem. I have tried cleaning top, where the feeder opens, but nothing has changed. Didn't find what you were looking for? I tried and tried and cleaned and cleaned that little glass strip. HP INSTANT INK, HP+ PLANS: INK AND TONER. All forum topics; Previous Topic; Next Topic; 5 Replies JordanAXAUQE-AA. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. - edited By using this site, you accept the, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Printing Errors or Lights & Stuck Print Jobs, Simply ask a new question if you would like to start the discussion again. Welcome to the HP Forums. Figure : Clean the ADF scanner glass strip, HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document. That speck hadn't come off with normal cleaning efforts. When you use the feeder, the page passes over the little panel. attached a scan from today The only thing changing is the light source moves when you scan from the glass, still ... Hello Guys; We have an office printer/scanner. 1. The lines divide the page into 3rds almost, so I don't think it is a random dust particle causing the issue. Clean the flatbed glass, ADF roller, and mylar strip. What else can be done? ". I can't tell how to take apart the document feeder to clean the rollers or other equipment to remove the red ink inside the document feeder. The problem occurs only when I SCAN documents, there’s a distinct brown-faded … your answer is much better than the other copy-and-paste and very polite answers. If the issue is resolved and you appreciate my help. Virtical lines on ADF scans typically are caused by dirt on the scanner glass. In many cases this debris is not readily visible so is very easy to miss and may not be removed with just a quick wipe. It's the small glass strip at the left side. Customer’s often call and say they have black lines, grey lines, or different coloured lines on their scanned images. No black lines etc. Agency Analyst Mark as New; Bookmark; … Sorry, I really don't know. IMPORTANT! Color stripes or lines result on the scan output when scanning from the Automatic Document Feeder (ADF). Then modify the settings in HP Scanning software. The problem does NOT occur when I put the document on the glass. Vertical lines are visible when using the Auto document Feeder (ADF). The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to folder or Scan to email features (for example). I understand that you are getting vertical lines while scanning and you have already done some preliminary troubleshooting. This sensor is used for both the flatbed scan and the automatic document feeder (ADF), the difference is where the sensor is moved to for scanning. Ask the community. Make sure to select a case situation for the specific problem that is occurring: Printing Only; Copying or Scanning from the Document Glass Only; Copying or Scanning from the Automatic Document Feeder (ADF) Printing and … To determine if the black lines appearing on your documents are related to the printing or scanning area, print a Test Print page: ... Test the Automatic Document Feeder (ADF) by making a copy of the Test Print page: a. I only have this red line when I scan through the document feeder. What needs to be done to fix it? Lines or streaks might be visible on the front and/or the back side of the page. If the initial cleaning does not resolve the issue it may help to shine a bright flashlight nearly parallel to the glass. Wipe off any paper dust from the inside of the document feeder cover (A). Lines or streaks appear on copies and/or scans in the same direction that the paper feeds, both short edge and long edge orientation, when copying and/or scanning from the automatic document feeder (ADF). This is because when using the ADF, a black dot on the scanner glass show up at each scan line while the document moves by, and resulted in a dark line. HP Solution Center Adobe Flash player error. 3 The line or streak might be black or in color, and can also be present on fax or digital send output when using Scan to folder or Scan to email features (for example). Common problems for INSTANT INK, HP+ PLANS: INK AND TONER, We would like to share some of the most frequently asked, † The opinions expressed above are the personal opinions of the authors, not of HP. Following a tip in this forum, I located the glass strip in the elft side and cleaned it. You can use a piece of damp lint free cloth or glass cleaning tissue, give that area a good wipe, especially at the position relative to where the lines show. The line or streak may be black or may appear as a color and may be present on Fax or Digital Send output as well. Thank you very much, I'll try it and let you know. The problem does NOT occur when I put the document on the glass, 03-22-2018 If the line that is being produced only occurs when using the Automatic Document feeder (ADF) and not when making a copy via the platen glass, the issue is commonly due to a small mark or debris on the scanning glass area that lines up underneath the white vertical ADF roller. I believe when I ran a page through it, some of the red ink from a stamp stuck to a roller or another piece of equipment when it went through. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Scanner Glass Locations: Most scanners have two glass surface areas, as detailed below and indicated in the image. This product utilizes a separate piece of glass (ADF glass) when making copies or scans thru the ADF. Please refer to the instructions, "Clean the corona wire of the drum unit. Clean the white bar and glass strip in the ADF unit. I placed the paper with the line onto the flat face of the scanner and sure enough, lined up with the line, there on the glass strip, was the tiniest speck--almost invisible. Copies and/or scans from the flatbed glass look normal. line down middle of page only during scanning on scanned document when scanning a B&W document I get a black line to the middle left of my scans on each scanned page. Discontinue troubleshooting. HP Solution Center Adobe Flash player error. The placement of vertical line(s) is in the same position on every scan. Clean the primary corona wire inside the drum unit by sliding the green tab. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Please click the "Accept as Solution" button and the "Thumbs Up". Clean this areas as shown below. a. In this case, scanning from the glass and printing are not affected. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All the other issues I've read say its the small glass plate on the ADF feeder but my printer doesnt have an ADF feeder. Article Id: 1754074.html ... and make a copy from both the Document (Scanner) Glass and the Automatic Document Feeder (ADF). By using this site, you accept the. Reply. Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan, We would like to share some of the most frequently asked questions about, **Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. Figure : Locate any debris on the ADF scanner glass strip. ), 4 (User Settings), START. Open the document cover. Re scan lines using ADF - The lines are caused by dust/debris on the hidden scan area under the Auto Document Feeder. When scanning from the flatbed the sensor moves across the bed, a spot in this area will result in a spot on the page. This is typically caused by dust, paper particles, or scratches on the scanner glass. The printing out and copying works fine including from the feeder tray. to fix open document feeder (hinged on left side) revealing the feeder drive. seems nothing showing dirty marks or anything that might create a line on the scanner bed. I put the fingernail to work, scrape scrape, put the paper in the ADF, ran Scan. If I scan (or use the "copy" facility) a document in the document feeder, the resulting copy (whether paper or electronic) has a thin black vertical line from the top of the page to the bottom, about 2.5 inches from the left side of the page. Vertical lines or streaks appear on copies and/or scans when copying and/or scanning from the automatic document feeder (ADF) of an HP LaserJet Enterprise, HP PageWide Enterprise, HP LaserJet Managed, or HP PageWide Managed MFP. Hi @gadisam,Glad to hear that your issue is resolved and all is working well now.Have a nice day! It gets printed and wastes ink. 4. Turn off the power and unplug the printer. Didn't find what you were looking for? If scanning colour it is a light yellow/gold line only occurs with scanning In the Preview window, draw a marquee (a line marking the scan area) around the portion of your document page that you want to scan. Gently wipe the glass of the feeder (B) and the inner side of the document feeder cover (white area) (C). Getting a vertical line when scanning multiple pages on workcentre 3220 When using multiple pages from the top loader and scanning to email in pdf format we get a veritcal line on all pages. I've cleaned everything I can see several times, including the glass and white plate. Finally, after more than an hour of trying all the suggested solutions that I could find online, I read one post that said he found the tiniest speck on the glass that lined up with where the line appeared on his copies and scans when using the ADF. I would be happy to help you with your HP Office Jet 6970 printer. Solution. After the last page prints, press STOP/EXIT. carefully pry open lower bracket on front left to release bb size horizontal plastic post whcih allows u to lift feeder mechanism up to see the scan area. NO LINE! Hardware. Clean the ADF. In 5 seconds the problem is gone! The most common scan quality issue is the appearance of a solid line down the page when performing scans using the Automatic Document Feeder (ADF). I followed the step and found the glass. what you said makes sense. My scanned images have black lines running through them, blank spaces, or just overall bad quality. Moiré (cross-hatch) patterns appear in the scanned image. The image is dark. 3 vertical black lines when scanning with document feeder Of... 3 vertical black lines when scanning with document feeder OfficeJet6970, HP Solution Center not working : Adobe Flash Player Error and Unable to scan, Simply ask a new question if you would like to start the discussion again, HP Solution Center not working : Adobe Flash Player Error and Unable to Scan. Make sure the ink cartridges are properly vented and seated correctly. This is because when using the ADF, a black dot on the scanner glass show up at each scan line while the document moves by, and resulted in a dark line. We have a Canon MF8300C and it works fine, but when I feed paper through the document feeder to scan, two black lines run down the page.